Responsible Gaming at pokerklas — Play Safe, Stay in Control

pokerklas takes its responsibility to players seriously. While betting and casino games are a legitimate and popular source of entertainment for millions of adults across Bangladesh, we recognise that for some people gambling can become harmful. Our Responsible Gaming programme exists to ensure that every player on the pokerklas platform has access to the information and tools they need to keep gambling fun, affordable, and completely within their control. Please read this page in full and contact our support team at any time if you have concerns about your own gambling behaviour or that of someone close to you.

1. Age Restriction & Verification

pokerklas strictly prohibits the use of its platform by anyone under the age of 18. This is a firm, non-negotiable rule that applies to every product and feature on the pokerklas platform — including cricket betting, sports wagering, live casino tables, slot games, Color Game, and all deposit and withdrawal services. Gambling by minors is harmful, irresponsible, and will not be facilitated by pokerklas under any circumstances.

1.1 Age Verification at Registration

All players are required to confirm their age as 18 years or older during the account registration process. By ticking the age confirmation checkbox and submitting your registration, you are making a legal declaration that you meet the minimum age requirement. Providing false information about your age is a serious breach of the pokerklas Terms & Conditions and will result in permanent account closure and forfeiture of all balances.

1.2 Documentary Age Verification

pokerklas reserves the right to request documentary proof of age at any stage of your account lifecycle — including at registration, before your first withdrawal, or following any activity that raises a concern about the account holder's age. Documents accepted for age verification include a Bangladesh National Identity Card (NID), a valid passport, or a birth certificate. Accounts where age verification is pending will have withdrawal functionality suspended until the verification is completed satisfactorily. pokerklas applies a zero-tolerance policy toward underage gambling and will report confirmed cases to appropriate authorities where required.

1.3 Protecting Minors in Your Household

If you share a device or internet connection with people under the age of 18, you are responsible for ensuring that those individuals cannot access your pokerklas account. We strongly recommend setting a strong, unique password that you do not share with anyone, enabling device lock screens, and logging out of your pokerklas account after every session. Parental control software can also be configured at the device or router level to restrict access to betting and gambling websites. pokerklas is not responsible for unauthorised access by minors where the account holder has failed to take reasonable precautions.

2. Responsible Play Principles

pokerklas is built on the belief that gambling, when approached responsibly, is a perfectly valid leisure activity. The following principles are the foundation of our Responsible Gaming programme. We encourage every player to adopt them as personal guidelines for a sustainable and enjoyable experience on the platform.

• Gamble only with money you can afford to lose. Never use funds allocated for rent, food, household bills, education, or emergency savings. Set a personal gambling budget before you play and stick to it, regardless of how a session is going.
• Treat gambling as entertainment, not as income. The house edge means that over time, losses are the norm. Chasing losses — continuing to play or increasing stakes in an attempt to recover money already lost — is one of the most common and harmful patterns in problem gambling.
• Set time limits for each session. It is easy to lose track of time when you are engaged with live betting or casino games. Decide how long you will play before you start, set a timer, and stop when it goes off — win or lose.
• Keep gambling in perspective. Gambling should occupy a small and clearly defined portion of your leisure time. If you find that gambling is crowding out other activities, relationships, or responsibilities, that is a signal worth taking seriously.
• Never gamble under the influence of alcohol, medication, or emotional distress. Impaired judgement leads to poor decisions and disproportionate losses. If you are experiencing stress, financial difficulty, or personal problems, step away from the platform until you are in a clearer headspace.
• Be honest with yourself. Responsible gambling begins with self-awareness. Regularly check in with yourself about whether gambling is still feeling fun and controlled, or whether it is starting to feel compulsive or distressing.

3. Deposit Limits

One of the most effective tools for managing your gambling spend is a deposit limit. pokerklas allows all registered players to set daily, weekly, and monthly deposit caps on their account. Once a limit is active, the pokerklas platform will automatically decline any deposit attempt that would cause you to exceed the cap within the relevant time period.

3.1 Setting a Deposit Limit

To set a deposit limit on your pokerklas account, navigate to the Responsible Gaming section of your account settings after logging in. You can choose to apply a limit over a daily (24-hour), weekly (7-day), or monthly (30-day) rolling period. Limits can be set in Bangladeshi Taka (৳) and there is no minimum value — you can set a limit as low as ৳500 per day if that suits your budget.

3.2 Reducing and Increasing Limits

Reductions to your deposit limit take effect immediately — pokerklas will enforce the lower cap from the moment you confirm the change. This is intentional: if you have decided to cut back your spending, that decision should be actionable right away without any delay. Requests to increase a deposit limit, on the other hand, are subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This waiting period exists to prevent impulsive decisions made in the heat of a session from undermining the protection the limit was designed to provide. During the cooling-off period you may cancel the increase request at any time.

3.3 Deposit Limit and Payment Methods

Deposit limits apply across all payment methods linked to your pokerklas account — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The limit is account-level, not payment-method-level, so switching between payment channels will not allow you to bypass the cap. Your running total resets at the start of each new period (daily, weekly, or monthly, depending on the limit type you have selected).

4. Time-Out & Cool-Off Features

Sometimes you need a break from gambling without committing to a full self-exclusion. pokerklas's time-out and cool-off features are designed for exactly this purpose: a temporary pause that blocks all betting and gaming activity for a defined period, after which your account automatically returns to normal operation.

4.1 Available Time-Out Periods

pokerklas offers the following time-out durations:

• 24 Hours: A one-day cooling-off period, useful if you feel a session is getting out of hand or you are making decisions you would not normally make.
• 7 Days: A one-week pause, suitable for a short break to reassess your gambling habits or simply to take a holiday from the platform.
• 30 Days: A one-month time-out that gives you meaningful distance from the platform to reflect on your play patterns without the permanence of self-exclusion.
• 90 Days: A three-month break for players who feel they need a more extended pause before considering whether they want to return to gambling at all.

4.2 What Happens During a Time-Out

During an active time-out period, your pokerklas account will be locked from all betting and gaming activity. You will not be able to place bets on cricket, BPL, IPL, or any other sports market. You will not be able to access live casino tables, slots, Color Game, or any other gaming product. Deposits will be blocked for the duration of the time-out. You will, however, be able to log in to request a withdrawal of any remaining balance in your account. Time-outs cannot be cancelled once activated — the full period must elapse before the account is reactivated. This is a deliberate safeguard against impulsive reversal of a decision made in a sensible moment.

5. Self-Exclusion

Self-exclusion is the most powerful Responsible Gaming tool available on the pokerklas platform. When you self-exclude, your pokerklas account is closed and blocked for a minimum period of 6 months, during which time you will not be able to access any part of the platform, including depositing, betting, gaming, or withdrawing. Self-exclusion is intended for players who recognise that gambling has become a problem and who need a firm, externally enforced barrier to help them stop.

5.1 How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• Via the Responsible Gaming section of your pokerklas account settings (select "Self-Exclusion" and confirm your choice)
• By contacting pokerklas live chat support and requesting self-exclusion directly with a support agent
• By sending an email to [email protected] with the subject line "Self-Exclusion Request" and your registered account name

Once a self-exclusion request is received and verified, pokerklas will close the account within 24 hours and will suppress any marketing communications to the registered email address and phone number for the duration of the exclusion.

5.2 Self-Exclusion Periods

pokerklas offers the following self-exclusion durations. All self-exclusion periods are measured from the date the exclusion is confirmed and activated on your account:

• 6 Months — minimum period, suitable for players seeking a structured medium-term break
• 1 Year — recommended for players who recognise an established pattern of harmful gambling
• 3 Years — for players who want a long-term commitment to stopping gambling
• Permanent — irreversible closure for players who wish to end their relationship with online gambling indefinitely

5.3 Returning After Self-Exclusion

At the end of a non-permanent self-exclusion period, your pokerklas account will not be automatically reactivated. You must contact support at [email protected] and submit a formal reactivation request. pokerklas will then apply a mandatory 7-day reflection period before restoring access. During this reflection period, a member of our Responsible Gaming team may reach out to confirm that you feel ready to return and to remind you of the tools available to help you manage your play going forward. Permanent self-exclusions cannot be reversed under any circumstances.

6. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is moving from a leisure activity to a harmful behaviour. If several of these apply to you, we strongly encourage you to use pokerklas's self-exclusion tools and seek external support.

7. Self-Assessment Checklist

The following checklist is based on recognised problem gambling screening frameworks. Read each question honestly and consider how many apply to your experience over the past 12 months. This is not a clinical assessment — it is a personal reflection tool. If you answer "yes" to three or more questions, we recommend activating a time-out or self-exclusion and seeking professional guidance.

If three or more of the above questions apply to you, pokerklas strongly encourages you to take a break using our time-out or self-exclusion features and to reach out for professional support. The pokerklas support team is available 24/7 and will always handle these conversations with complete discretion and respect.

8. Getting Help & Contacting Support

If you feel that gambling is becoming a problem for you — or if you are concerned about someone else — there are several ways to get support. pokerklas's own team is your first point of contact, but we also encourage players to seek professional guidance from qualified organisations dedicated to gambling harm reduction.

8.1 pokerklas Support Team

The pokerklas customer support team is available 24 hours a day, 7 days a week, every day of the year including national holidays such as Eid, Durga Puja, Victory Day, and Pohela Boishakh. Our support agents are trained to handle Responsible Gaming conversations with sensitivity and professionalism. They can help you activate deposit limits, initiate a time-out, process a self-exclusion request, or simply listen and point you toward the right resources.

You can reach the pokerklas support team via:

• Live Chat: Available directly on the pokerklas platform — average response time 2–5 minutes
• Email: [email protected] — plain text, not a clickable link — response within 2 hours (BST, UTC+6)

8.2 Talking to Someone You Trust

Sharing your concerns with a trusted family member, close friend, or religious advisor can be a powerful first step. People who care about you can provide accountability, emotional support, and practical help. In Bangladesh, many families find that speaking openly about financial stress within the home environment is the most immediate and effective intervention available. You do not need to face this alone.

8.3 Professional and Community Support

pokerklas encourages players who are struggling with gambling harm to seek guidance from qualified mental health professionals and community support organisations. While pokerklas cannot endorse or formally partner with external organisations, we recognise that professional counselling, cognitive behavioural therapy (CBT), and peer support groups have proven effective for many people dealing with problem gambling. We recommend speaking with a licensed mental health practitioner or reaching out through community health services available in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

8.4 What pokerklas Will Never Do

pokerklas is committed to supporting players who need help. As part of that commitment, we make the following firm pledges:

• We will never attempt to talk a player out of activating a deposit limit, time-out, or self-exclusion.
• We will never send promotional offers to an account that has an active Responsible Gaming restriction in place.
• We will never reactivate a self-excluded account without the player's own formal request followed by the mandatory 7-day reflection period.
• We will never pressure a player to increase their deposit limit or reverse a cool-off period.
• We will never treat a request for Responsible Gaming support as anything other than a priority interaction deserving of our full respect and attention.