pokerklas Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") is issued by pokerklas ("pokerklas", "we", "us", "our"), the operator of the online betting and casino platform available at pokerklas.onl. This Policy applies to all personal data collected from individuals ("you", "your", "the Player") who access, register on, or use the pokerklas platform, including its cricket betting, sports betting, live casino, slots, Color Game, and payment services. By creating a pokerklas account and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy is written in English and the English-language version is the authoritative version. pokerklas recommends that you print or save a copy of this Policy for your records. If you do not agree with any aspect of this Policy, you should discontinue your use of the pokerklas platform and contact us to arrange account closure.

1. Information We Collect

pokerklas collects personal data from you through several channels, including direct registration inputs, platform activity, payment transactions, and technical device signals. The categories of information we collect are described below.

1.1 Registration and Identity Data

When you create a pokerklas account, we collect the personal information you provide during the registration process, which includes but is not limited to:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory 18+ age verification)
• Email address (used for account communications and recovery)
• Mobile phone number (used for OTP authentication and payment linkage)
• Residential address in Bangladesh (city, district, division)
• Preferred username selected during registration

1.2 Identity Verification Documents

pokerklas may request documentary evidence of your identity and age at the point of first withdrawal or when your account activity triggers enhanced verification requirements. Documents that may be requested include a National Identity Card (NID), passport, or birth certificate. These documents are processed solely for the purpose of identity verification and are stored in accordance with the data retention policy described in Section 5 of this Policy.

1.3 Payment and Transaction Data

When you make deposits or request withdrawals through pokerklas, we collect transaction-related data to process and record those payments. This includes:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or card details (we store only masked references — never full card numbers)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference identifiers
• Deposit and withdrawal history associated with your account

pokerklas does not store full payment card numbers on its own servers. Card transactions are processed by certified payment gateways operating under industry-standard PCI-DSS security protocols. Mobile wallet transactions via bKash, Nagad, Rocket, and Upay are processed through those providers' own secure APIs.

1.4 Platform Activity Data

We automatically collect data about how you interact with the pokerklas platform, including:

• Betting history — markets wagered on, stake amounts, outcomes, and settlement records
• Game session data — games launched, session duration, and results for slots and live casino
• Login history — timestamps, IP addresses, and device identifiers associated with each session
• Responsible gaming tool usage — deposit limit settings, cooling-off activations, and self-exclusion requests
• Customer support interactions — live chat transcripts and email correspondence with our support team

1.5 Technical and Device Data

When you access pokerklas from a browser or mobile device, we automatically collect certain technical signals including your IP address, browser type and version, operating system, device type, screen resolution, and referring URL. This data is used for security monitoring, fraud detection, and platform performance optimisation. It does not, on its own, identify you as a named individual unless cross-referenced with your registered account data.

2. How We Use Your Data

pokerklas processes your personal data only for legitimate, clearly defined purposes. We do not sell your personal data to third parties for commercial marketing. The primary purposes for which we use your data are set out below.

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, identity documents	Contractual necessity
Age and identity verification (18+ compliance)	Date of birth, NID / passport	Legal obligation
Processing deposits and withdrawals	Payment data, transaction records	Contractual necessity
Fraud detection and anti-money-laundering checks	IP address, transaction data, device signals	Legal obligation / legitimate interest
Responsible gaming monitoring and intervention	Activity data, betting history, support logs	Legal obligation / legitimate interest
Sending transactional account communications	Email address, mobile number	Contractual necessity
Sending promotional offers (with consent)	Email address, activity data	Consent
Platform security and abuse prevention	IP address, device fingerprint, login history	Legitimate interest
Improving platform performance and UX	Technical data, session data (anonymised)	Legitimate interest

3. Data Sharing & Third Parties

pokerklas does not sell, rent, or trade your personal data with third parties for their independent marketing purposes. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To facilitate deposits and withdrawals, pokerklas shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card payment gateways. These providers process your payment data under their own privacy policies and are contractually obligated to maintain appropriate data security standards. pokerklas is not responsible for the privacy practices of these independent payment providers.

3.2 Game Content Providers

pokerklas uses certified third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver slot games, live casino tables, and other gaming content. These providers may receive your account identifier and session data for the purpose of delivering game content, recording game results, and calculating RTP. They do not receive your full identity details, payment information, or contact data unless directly required for a specific product feature.

3.3 Fraud Prevention and Compliance

pokerklas may share your data with fraud prevention agencies, identity verification services, and financial intelligence services where required to satisfy anti-money-laundering (AML), counter-terrorism financing (CTF), or know-your-customer (KYC) obligations. We may also disclose your data to law enforcement agencies or regulatory authorities where compelled to do so by a valid legal process or court order. pokerklas will not voluntarily disclose player data to any government body without a formal legal request unless we believe immediate disclosure is necessary to prevent serious harm.

3.4 Technical Service Providers

pokerklas engages technology partners for cloud hosting, data analytics, customer support tooling, and cybersecurity monitoring. These partners process data on our behalf under strict data processing agreements and are prohibited from using player data for any purpose other than delivering the contracted service to pokerklas.

4. Cookies & Tracking Technologies

The pokerklas platform uses cookies and similar tracking technologies (including local storage objects and session tokens) to deliver a functional, personalised, and secure user experience. By continuing to use the pokerklas platform, you consent to our use of cookies as described in this section.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the pokerklas platform to function. They maintain your login session, preserve your account preferences, and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These remember your language preferences, display settings, and responsible gaming tool configurations across sessions. They improve your experience but are not strictly essential.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the pokerklas platform — which pages are visited most, where sessions begin and end, and how features are used. This data is aggregated and does not identify individual players by name.
• Security Cookies: These help us detect suspicious activity, identify multiple accounts operating from the same device, and enforce session timeout policies. They are critical to our fraud prevention infrastructure.

4.2 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies from specific domains. Please note that blocking strictly necessary cookies will impair your ability to log in and use the pokerklas platform. Deleting session cookies will log you out of your current session. pokerklas does not currently respond to browser "Do Not Track" signals, as no universally accepted standard for such signals has been established.

5. Data Retention & Storage

pokerklas retains your personal data for as long as your account remains active and for a defined period after account closure, in accordance with our legal and operational obligations. The general retention periods we apply are as follows:

• Active account data (registration details, contact information, account settings): retained for the full duration of your pokerklas account and for a minimum of 5 years following account closure.
• Transaction records (deposit and withdrawal history, payment method references): retained for a minimum of 7 years following the date of each transaction, in line with financial record-keeping requirements.
• Identity verification documents (NID, passport scans): retained for a minimum of 5 years following account closure or the date of last document submission, whichever is later.
• Betting and gaming history: retained for a minimum of 5 years following each wagering event.
• Customer support records (live chat logs, email correspondence): retained for 3 years from the date of each interaction.
• Marketing consent records: retained for the duration of your account and for 2 years following any consent withdrawal, to demonstrate compliance.

All personal data held by pokerklas is stored on servers protected by industry-standard encryption and access controls. Data that is no longer required for any legitimate purpose is securely deleted or anonymised so that it can no longer be attributed to an individual player.

6. Your Data Rights

As a registered pokerklas player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact pokerklas support at [email protected] with your full account name and the specific right you wish to exercise. pokerklas will acknowledge your request within 2 business hours (BST, UTC+6) and aim to fulfil it within 10 business days.

• Right of Access: You may request a copy of all personal data pokerklas holds about you, including your registration details, betting history, and transaction records.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For changes to core identity fields, identity verification documents will be required.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to our legal retention obligations — we cannot delete data that we are legally required to retain (e.g., financial transaction records for the mandatory 7-year period).
• Right to Restrict Processing: You may request that pokerklas restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: You may request that pokerklas provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interest where you believe your interests override ours. pokerklas will assess such objections on a case-by-case basis.

7. Data Security Measures

pokerklas implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes the following controls:

• SSL/TLS Encryption: All data transmitted between your browser or device and the pokerklas platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
• OTP Authentication: pokerklas requires one-time password (OTP) verification for login from new devices and for all withdrawal requests. This two-factor authentication layer prevents unauthorised access even if your password is compromised.
• Password Hashing: Player passwords are stored as irreversible cryptographic hashes. pokerklas staff cannot view your password in plain text under any circumstances.
• Access Controls: Internal access to player data is restricted on a need-to-know basis. Staff members with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion Detection: pokerklas employs automated systems to monitor for suspicious login patterns, unusual transaction volumes, and other indicators of unauthorised access or fraud. Alerts are reviewed by our security team around the clock.
• Regular Security Audits: The pokerklas platform undergoes periodic security assessments to identify and address vulnerabilities before they can be exploited.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you believe your pokerklas account has been compromised, contact our support team immediately via live chat or at [email protected] so that your account can be secured without delay.

8. Policy Updates & Contact

pokerklas reserves the right to update or amend this Privacy Policy at any time. Material changes — those that significantly affect how your data is used or what rights you hold — will be communicated to registered players via email to the address on file, or via a prominent notice on the pokerklas platform, at least 14 days before the change takes effect. Non-material updates (such as clarifications of existing practices, corrections of typographical errors, or restructuring for readability) may be made without prior notice, and the updated Policy will be published on this page with the revised effective date.

Your continued use of the pokerklas platform following the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact us to request account closure and data deletion (subject to applicable legal retention requirements).

For all privacy-related enquiries, data subject access requests, consent withdrawals, or complaints regarding pokerklas's data handling practices, please contact us using the details below. We aim to acknowledge all formal privacy requests within 2 business hours during Bangladesh Standard Time (BST, UTC+6) business hours.